1.If I order this machine, and how can l learn to operate it? Do you offer any help? Would it be charged?
Guangzhou Looker Packaging Machinery Co,Ltd will provide our after sales service to our customers. Once you get the machine, meanwhile you will get our operation instruction which would detailed explain all about the machine operation. Besides, our operation video is available for your operation reference. If either instruction or video can not help you, and we will arrange the our engineer contact you via international telephone conference or via face to face mutual video conference.
All above service is free.
The service cost in customers’ country was not included if requires oversea service.
2.About The Warranty:
One year warranty. Within one year, the initial parts or elements of the machine broke down cause by the raw material and our hand work, Guangzhou Looker Packaging Machinery Co,Ltd would replace the parts freely, but the freight charge and the consumable parts like die, cutting mould were not included. The warranty is not valid if the machine damage due to customers’ wrong operation or caused by force majeure factors.
3.How to order raw material ?
We can help you to find raw material supplier, and also we can help you to order if need. And if possible, we will arrange the machine and the raw material sending to you together.
4..Do you have any other model ?
Of course . We have different choice for you, and if all our models that’s not what you want, and you can tell us your details and we can custom make for you. Or OEM is available.
5.What is the power supply?
Normally, there are 220v and 380v, and if you need other choice, just tell us, and we can custom make for you. Or OEM is available.
6.Is this machine need a mould ? Then what kind of mould should it be? How can I sure the mould is what I need?
Yes, it needs a mould, aluminum mould, it’s free of charge if you buy the machine. If you need more moulds, that will be charged.